Privacy Policy

1. Information We Collect

Stollara collects and processes customer data on behalf of its clients, including:

Names, phone numbers, emails, and call recordings.

Business details required for AI-powered scheduling.

Website analytics data via Google Analytics, Meta, and other third-party tracking tools. Additional platforms (e.g., TikTok, Snapchat) may be used in the future.

2. How We Use Your Data

Data is used exclusively for appointment scheduling and customer communication.

We do not sell or share data with third parties for marketing purposes.

Information is transmitted through ChatGPT, Retell, and integrated CRMs or Google Sheets, depending on the client's preferences.

3. Data Storage & Security

Data is stored on the cloud, utilizing the security features of third-party platforms.

Stollara does not store call logs or customer data long-term but retains access for troubleshooting and AI training.

4. User Rights

Clients may request data deletion at any time.

Clients cannot opt out of necessary data collection for service functionality (e.g., call data for appointment setting).

Clients who wish to opt out of third-party tracking (e.g., Google, Meta) must manage settings with those providers directly.

5. Third-Party Services

Stollara relies on external tools for service functionality, including:

Twilio, Make, Retell, ChatGPT for AI-powered appointment setting.

Google Analytics and advertising platforms for analytics and marketing.

6. Compliance

GDPR: Not applicable, as Stollara does not serve European customers.

CCPA: Stollara complies by not selling user data and only collecting information voluntarily provided by customers.

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